Discover how to navigate generational differences for greater success. Learn to bridge communication gaps and leverage diverse perspectives across age groups. Whether you're collaborating with colleagues or leading a team, you'll gain strategies to turn generational differences into a professional advantage. Leave equipped with practical tools to enhance your effectiveness in our multi-generational workplace.
The best supervisors can boost individual and team performance by recognizing and using the strengths that their team members have. We will discuss ways that supervisor/managers can understand and appreciate their team members' talents and strengths making for a more productive and engaged team.
In this session we will discuss effective strategies to combat Imposter Syndrome in your professional life, the fundamentals of getting involved in professional organizations, tips on crafting compelling session proposals, and how to present confidently at conferences. Attendees will have the opportunity to engage with peers and share experiences. Whether you are new to higher education or a seasoned professional, this session will equip you with the tools you need to thrive.
QPR stands for Question, Persuade, and Refer — three simple steps anyone can learn to help someone in crisis. Just as CPR and the Heimlich Maneuver save lives, QPR training teaches you to recognize the warning signs of suicide, offer hope, and refer individuals to appropriate resources. In as little as one hour, you can empower yourself to make a positive difference in the life of a student, colleague, or friend, or neighbor.
This session examines the educational experiences of Deaf and Hard of Hearing (DHH) students, addressing the realities of their pre-college education and dispelling common misconceptions. Attendees will explore effective strategies for supporting DHH students and engage in a discussion on faculty experiences, with a focus on fostering an inclusive and successful learning environment.
In this session, participants will learn how active listening enhances workplace communication. Key techniques like paraphrasing, asking clarifying questions, and reflecting emotions will be covered to improve understanding and reduce misunderstandings. Attendees will explore how active listening fosters trust, strengthens relationships, and boosts team collaboration, leading to better outcomes in professional interactions.
Have we lost civility in today's society? This interactive session will address what civility is and provide advice on how to cultivate civility in the work environment. Attendees will also have the opportunity to discuss their views on the topic.
In today’s fast-paced and ever-evolving work environment, the ability to adapt to change is more crucial than ever. This professional development session is designed to equip you with the tools and strategies needed to not only cope with change but to thrive in it. You will gain insights into the different types of changes in the workplace and common reactions to these changes and learn how to develop a growth mindset, build resilience, and communicate effectively during times of change.
Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →
Tuesday February 18, 2025 11:00am - 11:45am CST
ICE 123C
Effective leadership is essential to ensure work environments that encourage collaboration, innovation, and resilience. Being a leader is more than just a title; this session is for all staff. This presentation will be interactive and adaptive to the audience. Discussion time will be allotted to discuss current challenges in addition to sharing best practices. Together we can all contribute to institutional success by fostering environments that empower both staff and students to thrive.
This session will cover essential customer service skills to help you build a versatile toolkit for improving student interactions in challenging situations. We’ll discuss how to handle uncomfortable conversations and deliver bad news gracefully. We’ll also go over best practices for de-escalation. Join us to enhance your ability to manage difficult interactions and provide exceptional support to your students.
The stereotype that leadership is only for extroverts often overlooks the unique strengths that introverts bring to leadership roles. This session will explore the concept of "Quiet Leadership," emphasizing how introverted leaders can excel through their natural tendencies toward reflection, listening, empathy, and deep understanding.
Improv is a tool for both comedic purposes and building teamwork or successful student meetings. This session will cover the basics of 'yes/and' and 'bringing a brick, not a cathedral' through beginner improv games and warm-ups to get your brain flowing. These techniques foster student meeting success and interdepartmental collaboration. The session is modeled after The Skinny Improv's corporate training.
The book, Lead it Like Lasso (Stockman & Coniglio), the writers offer a leadership assessment that helps identify your leadership style. Are you resilient, empathetic, supportive, or visionary? Take the assessment with us and engage in a discussion about how the Lasso Leadership Assessment connects to your Top 5 Strengths.
A "how to guide" to being a good middle manager. This session will provide practical strategies for excelling as a middle manager. Learn how to effectively communicate between leadership and teams, manage competing priorities, and be a good follower. Attendees will gain actionable insights to be a better follower and leader.
This session is inspired by the hit show Ted Lasso! We will explore the power of curiosity in the workplace and how it can drive positivity, inspire innovation, and foster collaboration. Join us for practical strategies that will help you help yourself and inspire others to cultivate curiosity and in turn encourage a culture of continuous learning and growth.
Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →
Tuesday February 18, 2025 1:15pm - 2:00pm CST
NKM 108
This session focuses on the essential skills for successful group collaboration, using improvisational games, discussion, and humor as key tools. Attendees will engage in a dynamic exploration of teamwork techniques designed to enhance collaboration. These strategies can be applied in real-world situations to foster an open, inviting, and supportive environment for collective work at home, in relationships, and in the workplace. Come ready to play, laugh, and learn!
This session focuses on understanding and applying effective de-escalation techniques to defuse tense situations. Participants will learn how to identify key indicators of escalating conflict, such as body language and tone, and discover strategies for using active listening and clear communication to promote calm. The session also provides practical problem-solving tips and includes real-life practice scenarios, ensuring participants can confidently apply these skills in everyday interactions.
"Emotional Intelligence in the Workplace" explores the key principles outlined in Daniel Goleman’s Emotional Intelligence 2.0. Participants will explore the four core components of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—and learn how these skills can drive professional success. Through interactive discussions and real-life case studies, the session will emphasize practical strategies for improving emotional intelligence.
Unlock your leadership potential and learn how to make a significant impact, regardless of your job title. This engaging session is designed for staff and faculty at all levels who want to enhance their leadership skills and drive positive change within their workplace.
Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →
Tuesday February 18, 2025 2:15pm - 3:00pm CST
NKM 108
Effective communication is key to collaboration, decision-making, and conflict resolution within educational institutions. The TRIP Communication Model (Task, Relationship, Identity, Process) offers a framework to navigate communication challenges among diverse academic relationships. This presentation introduces the TRIP model and demonstrates how it can improve communication and outcomes in higher education settings.
