This session will specifically focus on some of the tools that department chairs and program directors use regularly, providing guidance on how to maximize their utility. Whether you’re a seasoned department chair/program director or new to the role, this session will provide valuable insights and actionable takeaways to elevate your leadership and administrative skills. We will cover: class monitor, requisite waivers, instructor consent, course substitutions, and schedule revisions.
This session will cover essential customer service skills to help you build a versatile toolkit for improving student interactions in challenging situations. We’ll discuss how to handle uncomfortable conversations and deliver bad news gracefully. We’ll also go over best practices for de-escalation. Join us to enhance your ability to manage difficult interactions and provide exceptional support to your students.
In this session, we will give a live demonstration of the ways in which collaborative gameplay through tabletop roleplaying games (TTRPGs) foster team building, strengthen communication skills, encourage creative problem-solving, and deepen intrapersonal understanding and connection. The OTC library staff will be guided through an adventure, and must tap into our ability to communicate and problem-solve in order to foil the efforts of an evil wizard trying to steal Granny's apple pie recipe.
