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Eagle Summit: Learn. Grow. Soar.

9:00am CST

Navigating Generational Differences in the Workplace FILLING

Tuesday February 18, 2025 9:00am - 9:45am CST

Discover how to navigate generational differences for greater success. Learn to bridge communication gaps and leverage diverse perspectives across age groups. Whether you're collaborating with colleagues or leading a team, you'll gain strategies to turn generational differences into a professional advantage. Leave equipped with practical tools to enhance your effectiveness in our multi-generational workplace.

Speakers

Julie Coltharp

Executive Director - Professional Development Institute, Ozarks Tech

I'm a lifelong learner and a semi-professional student. I have a 30-year career in higher education across roles such as accounting, library and food services, continuing education, distance education, online learning, teaching, professional development, administration, serving on... Read More →

Generations Purdue Handout docx

Tuesday February 18, 2025 9:00am - 9:45am CST
NKM 105

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

10:00am CST

CliftonStrengths for Supervisors FILLING

Tuesday February 18, 2025 10:00am - 10:45am CST

The best supervisors can boost individual and team performance by recognizing and using the strengths that their team members have. We will discuss ways that supervisor/managers can understand and appreciate their team members' talents and strengths making for a more productive and engaged team.

Speakers

Tammy Casey

Director - Career Services, Ozarks Tech

Tammy Casey recently celebrated her three-year anniversary at Ozarks Technical Community College. She began her journey here in 2021 as a Career & Workforce Advisor and now serves as the Director of Career Services. Tammy leads the dynamic Career Services office and has the more student... Read More →

Eagle Summit 2025 CliftonStrengths for Supervisors PPT Presentation pptx

Tuesday February 18, 2025 10:00am - 10:45am CST
NKM 104

Interpersonal Skills

Audience Supervisor
Session Type Breakout
Presenter Type Internal

10:00am CST

Engaging in Professional Communities and Crafting Winning Proposals

Tuesday February 18, 2025 10:00am - 10:45am CST

In this session we will discuss effective strategies to combat Imposter Syndrome in your professional life, the fundamentals of getting involved in professional organizations, tips on crafting compelling session proposals, and how to present confidently at conferences. Attendees will have the opportunity to engage with peers and share experiences. Whether you are new to higher education or a seasoned professional, this session will equip you with the tools you need to thrive.

Speakers

Ashley Rowan

Assistant Director - Tutoring & Learning Center, Ozarks Tech

I am a proud OTC alumna. Since my time as a student here, I have served in a variety of part-time roles throughout the college including the Early Childhood Center, Admissions, the Bookstore, and in Tutoring and Learning. I have been a full-time staff member of the Tutoring and Learning... Read More →

Engaging in Professional Communities and Crafting Winning Proposals Eagle Summit SP25 pptx

Tuesday February 18, 2025 10:00am - 10:45am CST
NKM 121

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

10:00am CST

Question, Persuade, Refer: What You can do to Prevent Suicide

Tuesday February 18, 2025 10:00am - 10:45am CST

QPR stands for Question, Persuade, and Refer — three simple steps anyone can learn to help someone in crisis. Just as CPR and the Heimlich Maneuver save lives, QPR training teaches you to recognize the warning signs of suicide, offer hope, and refer individuals to appropriate resources. In as little as one hour, you can empower yourself to make a positive difference in the life of a student, colleague, or friend, or neighbor.

Speakers

Ed Derr

Accessibility Coordinator, Ozarks Tech

Ed joined Ozarks Tech as an Accessibility Coordinator serving students in Disability Support Services in 2021. He worked at Drury University for 17 years as Director of Counseling and Disability Services. Ed earned a BA degree in Journalism from the University of Northern Iowa and... Read More →

QPR SLIDES for ONE Initiative trainings ppt

Tuesday February 18, 2025 10:00am - 10:45am CST
ICW 222

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

10:00am CST

Working with Deaf and Hard of Hearing Students: A Faculty Perspective

Tuesday February 18, 2025 10:00am - 10:45am CST

This session examines the educational experiences of Deaf and Hard of Hearing (DHH) students, addressing the realities of their pre-college education and dispelling common misconceptions. Attendees will explore effective strategies for supporting DHH students and engage in a discussion on faculty experiences, with a focus on fostering an inclusive and successful learning environment.

Speakers

Dr. Steven Fritts

Instructor - American Sign Language, Ozarks Tech

Tuesday February 18, 2025 10:00am - 10:45am CST
NKM 105

Interpersonal Skills

Audience Faculty
Session Type Breakout
Presenter Type Internal

11:00am CST

Active Listening: The Heart of Communication

Tuesday February 18, 2025 11:00am - 11:45am CST

In this session, participants will learn how active listening enhances workplace communication. Key techniques like paraphrasing, asking clarifying questions, and reflecting emotions will be covered to improve understanding and reduce misunderstandings. Attendees will explore how active listening fosters trust, strengthens relationships, and boosts team collaboration, leading to better outcomes in professional interactions.

Speakers

Jennifer Thompson

Human Resources Specialist, Ozarks Tech

With over 13 years of experience at Ozarks Technical Community College (OTC), Jennifer Thompson has developed a diverse background working across both academic and administrative departments. For the past year, she has served as an HR Generalist, where her passion for helping others... Read More →

Active Listening PPT pptx

Tuesday February 18, 2025 11:00am - 11:45am CST
NKM 102

Interpersonal Skills

Audience Staff
Session Type Breakout
Presenter Type Internal

11:00am CST

Embracing Change: Thriving in a Dynamic Workplace

Tuesday February 18, 2025 11:00am - 11:45am CST

In today’s fast-paced and ever-evolving work environment, the ability to adapt to change is more crucial than ever. This professional development session is designed to equip you with the tools and strategies needed to not only cope with change but to thrive in it. You will gain insights into the different types of changes in the workplace and common reactions to these changes and learn how to develop a growth mindset, build resilience, and communicate effectively during times of change.

Speakers

Melissa Lloyd

Chief Human Resources Officer, Ozarks Tech

Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →

Embracing Change Presentation pptx

Tuesday February 18, 2025 11:00am - 11:45am CST
ICW 237

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

11:00am CST

Navigating Difficult Conversations: Essential Customer Service Skills

Tuesday February 18, 2025 11:00am - 11:45am CST

This session will cover essential customer service skills to help you build a versatile toolkit for improving student interactions in challenging situations. We’ll discuss how to handle uncomfortable conversations and deliver bad news gracefully. We’ll also go over best practices for de-escalation. Join us to enhance your ability to manage difficult interactions and provide exceptional support to your students.

Speakers

Amy Payne

Director - Academic Logistics, Ozarks Tech

Learning to crochet and doin' my best

Angel Portillo

Assistant Director - Federal Programs, Ozarks Tech

Navigating Difficult Conversations Essential Customer Service Skills Eagle Summit pptx

Tuesday February 18, 2025 11:00am - 11:45am CST
ICW 240

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

11:00am CST

Quiet Leadership: How Introverts Can Thrive in Leadership Roles

Tuesday February 18, 2025 11:00am - 11:45am CST

The stereotype that leadership is only for extroverts often overlooks the unique strengths that introverts bring to leadership roles. This session will explore the concept of "Quiet Leadership," emphasizing how introverted leaders can excel through their natural tendencies toward reflection, listening, empathy, and deep understanding.

Speakers

Tracy McGrady

Provost & Executive Vice Chancellor - Academic Affairs, Ozarks Tech

Tracy McGrady serves as Provost and Executive Vice Chancellor for Academic Affairs at Ozarks Technical Community College, bringing over 30 years of experience in higher education as a teacher and administrator. Over the span of her career, she has witnessed the transformative power... Read More →

McGrady Eagle Summit Presentation pptx

Tuesday February 18, 2025 11:00am - 11:45am CST
ICW 108BC

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

11:00am CST

Using Improv for the Successful Student Meeting and Beyond!

Tuesday February 18, 2025 11:00am - 11:45am CST

Improv is a tool for both comedic purposes and building teamwork or successful student meetings. This session will cover the basics of 'yes/and' and 'bringing a brick, not a cathedral' through beginner improv games and warm-ups to get your brain flowing. These techniques foster student meeting success and interdepartmental collaboration. The session is modeled after The Skinny Improv's corporate training. Come ready to get involved and have fun!

Speakers

Dave Smith

Admissions Counselor, Ozarks Tech

Dave Smith is a dedicated Admissions Counselor and a proud alumnus of OTC. With a passion for helping students navigate their educational journeys, Dave finds immense joy in his role. Outside of work, he brings a unique flair to his interactions, having previously performed professionally... Read More →

Tuesday February 18, 2025 11:00am - 11:45am CST
NKM 103

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

11:00am CST

Which Ted Lasso Character are You: Take the Assessment FILLING

Tuesday February 18, 2025 11:00am - 11:45am CST

The book, Lead it Like Lasso (Stockman & Coniglio), the writers offer a leadership assessment that helps identify your leadership style. Are you resilient, empathetic, supportive, or visionary? Take the assessment with us and engage in a discussion about how the Lasso Leadership Assessment connects to your Top 5 Strengths.

Speakers

Chris Bowser

Associate Vice Chancellor - Student Affairs, Ozarks Tech

Tuesday February 18, 2025 11:00am - 11:45am CST
ICW 235

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

1:15pm CST

Being a Good Middle Man

Tuesday February 18, 2025 1:15pm - 2:00pm CST

A "how to guide" to being a good middle manager. This session will provide practical strategies for excelling as a middle manager. Learn how to effectively communicate between leadership and teams, manage competing priorities, and be a good follower. Attendees will gain actionable insights to be a better follower and leader.

Speakers

Joshua Freeman

Program Director - Paramedicine, Ozarks Tech

I am responsible for overseeing the best paramedic and EMT programs in the state of Missouri. I work with the best paramedic educators in the world. I am fortunate to have the opportunity to work at the best community college in the country. I used to be an average paramedic. I once... Read More →

Tuesday February 18, 2025 1:15pm - 2:00pm CST
LCN 121

Interpersonal Skills

Audience Supervisor
Session Type Breakout
Presenter Type Internal

1:15pm CST

The Power of Curiosity: Work Lessons from Ted Lasso FULL

Tuesday February 18, 2025 1:15pm - 2:00pm CST

This session is inspired by the hit show Ted Lasso! We will explore the power of curiosity in the workplace and how it can drive positivity, inspire innovation, and foster collaboration. Join us for practical strategies that will help you help yourself and inspire others to cultivate curiosity and in turn encourage a culture of continuous learning and growth.

Speakers

Melissa Lloyd

Chief Human Resources Officer, Ozarks Tech

Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →

Power of Curiosity Presentation pptx

Tuesday February 18, 2025 1:15pm - 2:00pm CST
NKM 108

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

2:15pm CST

De-Escalation 101 FULL

Tuesday February 18, 2025 2:15pm - 3:00pm CST

This session focuses on understanding and applying effective de-escalation techniques to defuse tense situations. Participants will learn how to identify key indicators of escalating conflict, such as body language and tone, and discover strategies for using active listening and clear communication to promote calm. The session also provides practical problem-solving tips and includes real-life practice scenarios, ensuring participants can confidently apply these skills in everyday interactions.

Speakers

Sydney Rupert

Student Support Coordinator, Ozarks Tech

I have been with Ozarks Technical Community College for just over one year in my role as the Coordinator of Student Support within Student Affairs. Currently, I am pursuing my Masters in Higher Education Administration at Arkansas State University.

De Escalation 101 SR pptx

Tuesday February 18, 2025 2:15pm - 3:00pm CST
NKM 113

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

2:15pm CST

Emotional Intelligence in the Workplace

Tuesday February 18, 2025 2:15pm - 3:00pm CST

"Emotional Intelligence in the Workplace" explores the key principles outlined in Daniel Goleman’s Emotional Intelligence 2.0. Participants will explore the four core components of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—and learn how these skills can drive professional success. Through interactive discussions and real-life case studies, the session will emphasize practical strategies for improving emotional intelligence.

Speakers

Ryan Morris

Director, Talent Development, Center for Professional Development, Cox Health

Eagle Summit EI Presentation 2.18 OTC copy pptx

Tuesday February 18, 2025 2:15pm - 3:00pm CST
ICW 108BC

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type External

2:15pm CST

Leadership at Every Level: Making an Impact Without a Managerial Role FULL

Tuesday February 18, 2025 2:15pm - 3:00pm CST

Unlock your leadership potential and learn how to make a significant impact, regardless of your job title. This engaging session is designed for staff and faculty at all levels who want to enhance their leadership skills and drive positive change within their workplace.

Speakers

Melissa Lloyd

Chief Human Resources Officer, Ozarks Tech

Melissa Lloyd is the Chief Human Resources Officer for Ozarks Tech. She is an accomplished HR professional with over 27 years of experience in HR, having spent most of her early career leading HR departments in the banking industry. Melissa holds both a Bachelor's degree and Master's... Read More →

Leadership at Every Level Presentation pptx

Tuesday February 18, 2025 2:15pm - 3:00pm CST
NKM 108

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal

2:15pm CST

Taking a TRIP: A Communication Model for Navigating Conflict FILLING

Tuesday February 18, 2025 2:15pm - 3:00pm CST

Effective communication is key to collaboration, decision-making, and conflict resolution within educational institutions. The TRIP Communication Model (Task, Relationship, Identity, Process) offers a framework to navigate communication challenges among diverse academic relationships. This presentation introduces the TRIP model and demonstrates how it can improve communication and outcomes in higher education settings.

Speakers

Mica Farley

Administrative Assistant to Campus President - TRC, Ozarks Tech

I've been in various positions with Ozarks Tech (Table Rock) since 2017, including allied health secretary and high school programs coordinator. In May of 2022, I earned my master's degree in public health and became certified as a health education specialist. In January of 2023... Read More →

Eagle Summit TRIP pptx

Tuesday February 18, 2025 2:15pm - 3:00pm CST
ICW 232

Interpersonal Skills

Audience All Employee
Session Type Breakout
Presenter Type Internal