This session will specifically focus on some of the tools that department chairs and program directors use regularly, providing guidance on how to maximize their utility. Whether you’re a seasoned department chair/program director or new to the role, this session will provide valuable insights and actionable takeaways to elevate your leadership and administrative skills. We will cover: class monitor, requisite waivers, instructor consent, course substitutions, and schedule revisions.
This session will cover essential customer service skills to help you build a versatile toolkit for improving student interactions in challenging situations. We’ll discuss how to handle uncomfortable conversations and deliver bad news gracefully. We’ll also go over best practices for de-escalation. Join us to enhance your ability to manage difficult interactions and provide exceptional support to your students.
Ever wondered why things are done the way they are from the Academic Affairs office? Join in on this conversation to get your questions answered. There are many important factors across the college related to academics and many stakeholders to be considered. Come find out what some of those are and how Academic Affairs must manage them all. Among the topics discussed: academic calendars, schedules, instructional minutes and any other “why” questions.
